Shipping, Delivery & Returns

We ship your package within two business days, unless otherwise stated on the product page (eg personalised items).

All of our party supplies ship out of Sydney.

Standard: $9.95 flat rate

Please provide a street address when you checkout for deliveries and if necessary, instructions on where your parcel can be safely left if no-one is home at the time of delivery.

(delivery in 2 - 8 business days after order processing, depending on your location.) 

Express: $24.95 flat rate

Please provide a street address when you checkout for deliveries and if necessary, instructions on where your parcel can be safely left if no-one is home at the time of delivery.

(delivery is 1 - 3 business days after our expedited order processing, depending on your location)

NB: Please note that shipping time is an estimate only. Please contact us if you require your order by a certain date, or mention it in the comments. Some products (eg personalised products) have a longer shipping time, which is noted on the product page. 

 

Returns

Change of mind or incorrect order: If you have changed your mind, or made an error when ordering, you can return the item(s) within 7 days of receiving them and we will offer you a credit to use at Ready to Party within the next 12 months. We do not refund our initial shipping cost and return shipping is at your expense and the items must be unused and with their original packaging intact.

We don’t offer returns, exchanges or refunds on sale items or items which have been personalised or used.

To organise an exchange or credit note, contact us and include your Name, Order Number, Product Name/Code and the reason for exchange.

Faulty or Damaged Products: In the rare event that an item is damaged, broken or defective, please send us a photo within 7 days of receiving the order, and we will contact you immediately.